7) Fax hard copy of reservation form to suppliers main
office.
8) Mail your check payable to supplier immediately.
Reservations will usually be held from booking agents only up to 5 business
days without a deposit.
9) Know your suppliers terms, conditions and your commissions
in writing. Update annually if necessary.
10) Know when commissions are earned and to be subtracted from
payments.
11) Mail complete confirmation packet to your client's:
- Cover letter encouraging returning the release forms and referring
their friends and family to join them on their trip if there's space. (More
commissions)
- General Information - frequently asked questions, where to meet,
special considerations, etc.
- Sample itinerary
- Special clothing & equipment rules. Suggestions on where to
buy.
- General Overview of region.
- Additional reading material list or book gift.
12) Upon
receiving the signed originals cancellation/release of liability forms from
your client's, please mail to suppliers main office.
Matching the right
guest with the right adventure
1) Call if you have any questions about food, lodging,
comfort, safety, activities, mixing different groups, etc.
2) Make sure your clients are fully aware of the level of
comfortable and exertion the itinerary calls for.
3) It's better to exceed guest expectations then the
opposite.
Supplier
support
1) A savvy supplier will support your success. Create strong
relations. You need each other. Don't reinvent the wheel.
2) Check to see if there's are slides available for your
public presentations.
3) A promotional video may be available that you can put your
contact information on.
4) See if there's print and electronic marketing copy used
before successfully by the suppliers to sell a trip that you can use
too.
5) Often suppliers will provide co-op money for advertising,
public presentations. Ask for it.
